Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the rnb96 platform, accessible at https://rnb96.cam, including all associated services, mobile applications, and communications. By creating an account, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

rnb96 operates as an online gaming platform serving Indonesian players with casino games, live dealer experiences, sports betting markets, and lottery games including togel (Indonesia's traditional numbers lottery). We are deeply committed to maintaining the confidentiality and security of all personal information entrusted to us by our users. This policy outlines our data practices in clear, transparent language to help you make informed decisions about your privacy.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, rnb96 collects several categories of personal information. The specific data we collect depends on how you interact with our platform.

2.1 Information You Provide Directly

When you register for an account or use our services, you voluntarily provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address (street, city, postal code), and country of residence. This information is required to create and verify your account.
• Identity Verification Documents: As part of our Know Your Customer (KYC) compliance procedures, we collect copies of government-issued identification documents such as your KTP (Indonesian National Identity Card), passport, or driver's license. We may also request proof of address documents such as utility bills or bank statements.
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet information (OVO, DANA, GoPay, ShopeePay account details), and transaction history. We do not store full credit or debit card numbers; payment processing is handled by secure third-party payment processors.
• Communications: Any correspondence you send to our customer support team via live chat, email, or other channels, including the content of your messages, attachments, and metadata.
• Marketing Preferences: Your consent to receive promotional emails, SMS messages, or other marketing communications, and your preferences regarding communication frequency and content.

2.2 Information We Collect Automatically

When you access or use the rnb96 platform, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:

• Device Information: Device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and hardware model.
• Usage Data: Pages visited, features used, games played, bets placed, time spent on the platform, click patterns, navigation paths, timestamps of actions, and session duration.
• Location Data: Your approximate geographic location derived from your IP address to ensure compliance with regional regulations and to prevent unauthorized access from restricted jurisdictions.
• Cookies and Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences, authenticate your session, analyze site usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Confirmation of transaction success or failure, fraud detection alerts, and payment method verification from banks and e-wallet providers such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, and GoPay.
• Identity Verification Services: Results of identity checks, age verification, and fraud screening from third-party verification providers.
• Game Providers: Game session data, gameplay statistics, and game outcome records from our casino, live dealer, and sports betting partners including Pragmatic Play, Evolution Gaming, Microgaming, and others.

3. How We Use Your Information

rnb96 uses your personal information for the following legitimate business purposes:

• Account Management: Creating and maintaining your account, verifying your identity and age (21+ requirement), authenticating your login sessions, and managing your profile settings.
• Transaction Processing: Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR), maintaining accurate account balances, and generating transaction receipts.
• Service Delivery: Providing access to casino games, live dealer tables, sports betting markets, and lottery draws; delivering customer support in English and Indonesian; and personalizing your gaming experience based on your preferences and activity.
• Compliance and Security: Complying with legal and regulatory obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements; preventing fraud, cheating, and unauthorized access; detecting and investigating suspicious activity; and enforcing our Terms & Conditions.
• Marketing and Communications: Sending promotional offers, bonus notifications, and updates about new games or features (only with your explicit consent); conducting surveys and gathering feedback; and improving our services based on user behavior and preferences.
• Analytics and Improvement: Analyzing platform usage patterns to improve functionality and performance; conducting A/B testing for new features; identifying and fixing technical issues; and optimizing user experience across devices.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviors; implementing deposit limits, loss limits, and self-exclusion requests; and providing access to responsible gaming tools and resources.

4. Legal Basis for Data Processing

Under international data protection regulations, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services to you as outlined in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including age verification, KYC procedures, AML checks, and tax reporting requirements.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, ensuring platform security, improving our services, and communicating with you about your account.
• Consent: For marketing communications and non-essential cookies, we process your data only with your explicit, freely-given consent, which you may withdraw at any time.

5. How We Share Your Information

rnb96 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients when necessary to provide our services:

Recipient Category	Purpose of Sharing	Examples
Payment Processors	To process deposits and withdrawals securely	Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay)
Game Providers	To deliver casino games, live dealer tables, and sports betting markets	Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe
Identity Verification Services	To verify your age, identity, and address during KYC processes	Third-party verification providers and fraud detection services
Customer Support Tools	To provide efficient customer support via live chat and email	Customer service platforms and communication tools
Analytics Providers	To analyze platform usage and improve user experience	Web analytics services (data anonymized where possible)
Legal and Regulatory Authorities	To comply with legal obligations and respond to lawful requests	Law enforcement, regulators, courts, and government agencies

All third parties with whom we share your data are contractually required to implement appropriate security measures and use your information only for the specified purposes. We conduct due diligence to ensure our partners maintain adequate data protection standards.

6. Data Security Measures

Protecting your personal information is a top priority for rnb96. We implement comprehensive technical, organizational, and administrative security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same technology used by major Indonesian banks. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is strictly limited to authorized personnel who require the data to perform their job functions. All employees undergo background checks and sign confidentiality agreements.
• Secure Infrastructure: Our servers are hosted in secure, access-controlled data centers with 24/7 monitoring, redundant backups, and disaster recovery protocols.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.
• Firewalls and Intrusion Detection: Advanced firewall systems and intrusion detection mechanisms monitor and prevent unauthorized access attempts in real-time.
• Account Security Features: We offer two-factor authentication (2FA), login notifications, and session timeout features to help you protect your account from unauthorized access.

7. Data Retention

rnb96 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:

• Account Data: Retained for the duration of your active account plus an additional 7 years after account closure to comply with financial record-keeping requirements and potential legal claims.
• Transaction Records: Retained for a minimum of 7 years as required by Indonesian financial regulations and international AML standards.
• Identity Verification Documents: Retained for 7 years following account closure or the conclusion of the business relationship.
• Marketing Communications Data: Retained until you withdraw consent or for 3 years from your last interaction with marketing materials, whichever comes first.
• Usage and Analytics Data: Typically retained for 2-3 years, after which it is anonymized or deleted.

When personal information is no longer required, we securely delete or anonymize it in accordance with industry best practices.

8. Your Privacy Rights

As a user of rnb96, you have the following rights regarding your personal information. To exercise these rights, please contact our customer support team at [email protected] (plain text only, not clickable):

• Right of Access: You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly-used format within 30 days of your request.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that deleting your data may result in account closure and inability to use our services.
• Right to Restrict Processing: You may request that we limit how we process your personal information in certain circumstances, such as while we investigate a complaint or verify the accuracy of data.
• Right to Data Portability: You have the right to receive your personal information in a portable format and, where technically feasible, request that we transfer it to another service provider.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link provided in each message.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing conducted prior to withdrawal.

9. Cookies and Tracking Technologies

rnb96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze how you use our services.

• Essential Cookies: Required for basic platform functionality, including user authentication, security, and session management. These cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Remember your preferences such as language selection, display settings, and username to provide a more personalized experience.
• Analytics Cookies: Collect anonymized information about how visitors use our platform, helping us identify popular features and areas for improvement.
• Marketing Cookies: Track your activity across websites to deliver relevant promotional content. These are only used with your consent and can be disabled through your browser settings or our cookie management tool.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality and limit your ability to access some features.

10. International Data Transfers

While rnb96 primarily serves users in Indonesia and stores data within secure facilities, some of our service providers and partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, and binding corporate rules. Your data will only be transferred to jurisdictions that provide adequate protection or where contractual safeguards are implemented.

11. Children's Privacy

rnb96 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

12. Changes to This Privacy Policy

rnb96 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on our platform or sending an email to your registered address. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of rnb96 services following any changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected] (plain text only, not clickable)
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days (WIB timezone)

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.